After artwork and credit approval, allow:
Collections and Cancellations: Changes and cancellations after proof approval are subject to additional charges.
Contact customer service for availability and cost – firstname.lastname@example.org
Available on the MR Collections, MR Animal Pen/Pencil set and the FriXion LX. Minimum quantities apply.
Provide all names in MS Excel.
LESS THAN MINIMUM QUANTITIES
Less Than Minimum Charge: Available on certain styles at $15.00 (G)
Absolute minimum quantities: The following styles are available at absolute minimum quantities.
Bulk packaging unless otherwise designated.
Additional Packaging Options:
Felt Sleeve: $0.30 (G) each pen
Send all orders and artwork to email@example.com.
Vector artwork, all fonts converted to outlines, no embedded bitmaps (GIF, JPG, PNG, TIF).
Acceptable file formats:
Unacceptable file formats:
Bitmap/raster formats such as JPG and others will incur artwork charges to convert and/or re-create the artwork in Illustrator. Minimum $25.00 artwork charge.
Precise registration of two-color imprints may not be possible on all artwork. For designs with tightly overlapping colors, we may recommend one-color imprinting instead.
PMS COLOR MATCH
Standard PMS colors plus gold and silver are available at no extra charge. Pilot will use customer-specified PMS colors for imprinting. Upon request, we can select closest match to product accent colors (barrels, grips, etc.). Some colors variation may occur between printed product lots.
Virtual Proofs are provided at no extra charge. Proofs are available 24 hours from order confirmation. Artwork imprint position and color are approximate on Virtual Proofs. Proof approval is required on all orders. Your proof is a digital representation and may differ in size and color from the actual product.
Random samples are shipped USPS unless otherwise requested. If tracking is required, a shipping account number must be provided. Send sample request to: firstname.lastname@example.org.
MR Collections, FriXion LX, and Dr. Grip pen samples are available at EQP pricing plus shipping. Please provide purchase order and send request to: email@example.com.
FOB Jacksonville, Florida, UPS Ground.
Alternative carriers or shipping methods must be specified on the initial order.
Pilot must be notified within 60 days from receipt of merchandise of an intent to return a product.
Unauthorized returns will not be accepted and will be returned to sender.
Pilot reserves the right to invoice and ship 5% over/under the quantity ordered. For exact quantities add 5%.
All product sold by Pilot is unconditionally guaranteed to be free from defects in material and workmanship. Pilot will replace any material found to be defective. Imprint is guaranteed for 60 days after shipping.
Every effort has been made to identify and project material costs. Due to the volatility of crude oil prices and the associated impact on raw material costs, we reserve the right to change catalog prices at any time without notice if necessary. If this is required, we will communicate the changes in due course. We understand and regret the inconvenience this may cause you and your customers.
Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than parties expressly authorized by the owner of such designs. Product colors shown throughout this catalog may vary slightly from actual products due to inherent limitations in photography, file separations, offset printing, and plastic molding processes.
MONDAY – FRIDAY
7:30 am – 3:30 pm EST