Ordering Guidelines

  Packaging Options | Artwork | Samples | ShippingTerms & Conditions | Hours of Operation

 

PRODUCTION TIME & CHARGES

After artwork and credit approval, allow:

  • 6 business days for repeat orders
  • 8 business days for new orders
  • 15 business days for orders requiring label imprints (IB2C, IB2P, & IB2R)

Collections and Cancellations: Changes and cancellations after proof approval are subject to additional charges.

  • Set Up Charge: $30.00 (G) per color
  • Set Up Charge for repeat orders (absolutely no changes): $0.00
  • Run Charges: $0.10 each pen (G) per additional color

 

RUSH SERVICES

Contact customer service for availability and cost – artwork@pilotpen.com

 

INDIVIDUAL PERSONALIZATION

Available on the MR Collections, MR Animal Pen/Pencil set and the FriXion LX. Minimum quantities apply.

  • Standard UV Printer set up charge: $30.00 (G)
  • Additional run charge: $3.00 (G) per name

Provide all names in MS Excel.

 

LESS THAN MINIMUM QUANTITIES

Less Than Minimum Charge: Available on certain styles at $15.00 (G)

Absolute minimum quantities: The following styles are available at absolute minimum quantities.

  • IFXC – 125
  • IFX7 – 125
  • IFXL – 125
  • ITG2 – 125
  • IG23 – 125
  • IG25 – 125
  • IG21 – 125
  • IG27 – 125
  • IG27-BCA – 125
  • IG2M – 125
  • IG2P7 – 50
  • IGKB7 – 125
  • IG67 – 125
  • IP500 – 125
  • IP700 – 125
  • IPV5 – 125
  • IPV5RT – 125
  • IPV7 – 125
  • IPV7RT – 125
  • IPZ5B – 125
  • ILB5R – 125
  • ILB7R – 125
  • ILBG5 – 125
  • IAWB – 125
  • IAWB-BCA – 125
  • IACP – 125
  • IACC – 125
  • IEZR – 125
  • IEZRN – 125
  • IRGB – 125
  • ISV4B – 50
  • ISCUF – 125
  • ISWLQ – 125
  • ISF13 – 125

 

PACKAGING OPTIONS

PACKAGING

Bulk packaging unless otherwise designated.

  1. Pilot - Felt Sleeve Packaging.jpgFelt Sleeve for DownForce, Dr. Grip 4+1, and G2 Pro
  2. Pilot - Standard Gift Box Packaging.jpg?Standard gift box for Dr. Grip (except Dr. Grip 4+1)
  3. Pilot - Windowed Gift Box Packaging.jpgWindowed gift box for MR Collections and FriXion Ball LX

 

Additional Packaging Options:

Felt Sleeve: $0.30 (G) each pen

Bagging Options:

  • 5-pen bag: $0.20 (G) each pen
  • 10-pen bag: $0.15 (G) each pen
  • 25-pen bag: $0.10 (G) each pen
  • 50-pen bag: $0.05 (G) each pen

 

ARTWORK

Send all orders and artwork to artwork@pilotpen.com.

 

ARTWORK STANDARDS

Vector artwork, all fonts converted to outlines, no embedded bitmaps (GIF, JPG, PNG, TIF).

Acceptable file formats:

  • PDF
  • EPS
  • AI

Unacceptable file formats:

  • GIF
  • JPG
  • PNG
  • TIF
  • BMP
  • DOC
  • XLS
  • PPT

Bitmap/raster formats such as JPG and others will incur artwork charges to convert and/or re-create the artwork in Illustrator. Minimum $25.00 artwork charge.

 

TWO-COLOR IMPRINTING

Precise registration of two-color imprints may not be possible on all artwork. For designs with tightly overlapping colors, we may recommend one-color imprinting instead.

 

PMS COLOR MATCH

Standard PMS colors plus gold and silver are available at no extra charge. Pilot will use customer-specified PMS colors for imprinting. Upon request, we can select closest match to product accent colors (barrels, grips, etc.). Some colors variation may occur between printed product lots.

 

PROOFS

Virtual Proofs are provided at no extra charge. Proofs are available 24 hours from order confirmation. Artwork imprint position and color are approximate on Virtual Proofs. Proof approval is required on all orders. Your proof is a digital representation and may differ in size and color from the actual product.

  • Production Samples: Available at EQP per pen + Set Up Fee(s) and shipping.
  • Change of Copy: Available for $7.50 (G). Minimum order quantity necessary for each imprint.

 

SAMPLES SAMPLE POLICY

Random samples are shipped USPS unless otherwise requested. If tracking is required, a shipping account number must be provided. Send sample request to: promosamples@pilotpen.com.

MR Collections, FriXion LX, and Dr. Grip pen samples are available at EQP pricing plus shipping. Please provide purchase order and send request to: artwork@pilotpen.com.

 

SHIPPING

SHIPPING METHOD

FOB Jacksonville, Florida, UPS Ground.

Alternative carriers or shipping methods must be specified on the initial order.

  • Split Shipments: $5.00 (G) per location plus actual freight.
  • Third-Party Shipping: No additional charge.

 

TERMS & CONDITIONS

RETURN POLICY

Pilot must be notified within 60 days from receipt of merchandise of an intent to return a product.

Unauthorized returns will not be accepted and will be returned to sender.

 

OVER/UNDER-RUNS

Pilot reserves the right to invoice and ship 5% over/under the quantity ordered. For exact quantities add 5%.

 

WARRANTY

All product sold by Pilot is unconditionally guaranteed to be free from defects in material and workmanship. Pilot will replace any material found to be defective. Imprint is guaranteed for 60 days after shipping.

 

PRICING

Every effort has been made to identify and project material costs. Due to the volatility of crude oil prices and the associated impact on raw material costs, we reserve the right to change catalog prices at any time without notice if necessary. If this is required, we will communicate the changes in due course. We understand and regret the inconvenience this may cause you and your customers.

 

CATALOG IMAGES

Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than parties expressly authorized by the owner of such designs. Product colors shown throughout this catalog may vary slightly from actual products due to inherent limitations in photography, file separations, offset printing, and plastic molding processes.

 

HOURS OF OPERATION

MONDAY – FRIDAY

7:30 am – 3:30 pm EST

EMAIL: ARTWORK@PILOTPEN.COM


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